Your Jewelry Warranty
At JadedSB, we take pride in the handcrafted quality of every piece we create. Your satisfaction and confidence in our products are our top priorities.
Quality Guarantee: All items are made with 14k gold-filled or sterling silver materials of the highest quality. They are designed to withstand everyday wear, including exposure to water at the beach, gym, or shower.
One-Year Warranty: We guarantee our products against tarnishing or breakage for one year from the date of purchase. If you encounter any issues within this timeframe, we will gladly replace or repair your item free of charge, provided there is no evidence of unnecessary wear and tear.
Repair Conditions: Free repairs under the warranty are valid only if the jewelry shows no signs of unnecessary wear, such as links being pulled tightly or other visible damage.
Warranty FAQs
How do I request a repair or replacement?
Free Repairs
For eligible free repairs under the warranty, please follow these steps:
Send the jewelry to us in a padded envelope.
Enclose a postage-paid, return padded envelope with the address you wish for us to return the item to.
Include a note clearly explaining the issue and what needs to be fixed.
What if I accidentally damaged my jewelry?
Repairs for Accidental Damage
We understand that accidents happen! If your jewelry was accidentally damaged, we are happy to assess it for repair. While these repairs may not qualify for free service, we will provide an estimate after reviewing a photo of the damaged item. To request this type of repair:
Email us at jadedjewelrysb@gmail.com with a photo of the item attached, along with a brief description of the issue.
We will assess the photo and provide a cost estimate for the repair.
If you have any questions or concerns about repairs or the warranty, don’t hesitate to reach out.
How do I file a warranty claim?
Review our warranty policy to determine eligibility. If eligible please reach out to us via email at jadedjewelrysb@gmail.com to request your repair or replacement.
For eligible free repairs under the warranty, please follow these steps:
Send the jewelry to us in a padded envelope.
Enclose a postage-paid, return padded envelope with the address you wish for us to return the item to.
Include a note clearly explaining the issue and what needs to be fixed.
How do I know if my item is eligible for a warranty claim?
One-Year Warranty: We guarantee our products against tarnishing or breakage for one year from the date of purchase. If you encounter any issues within this timeframe, we will gladly replace or repair your item free of charge, provided there is no evidence of unnecessary wear and tear.
Repair Conditions: Free repairs under the warranty are valid only if the jewelry shows no signs of unnecessary wear, such as links being pulled tightly or other visible damage.
