Return Policy

Return Policy

We want you to love your purchase, but if you’re not completely satisfied, we offer returns on non-custom items under the following conditions:

  • Eligibility for Return: Returns must be initiated within 7 days of delivery, and items must be in resalable condition. Custom orders are not eligible for returns.
  • How to Request a Return: To start a return, please email us at jadedjewelrysb@gmail.com within 3 days of receiving your order, including your invoice number and a brief reason for the return.
  • Restocking Fee: A 15% restocking fee will be deducted from your refund. Please note that any shipping upgrades from the original order are non-refundable.
  • Return Shipping: Buyers are responsible for all return shipping costs.
  • Condition of Returned Items: If an item is not returned in its original condition, the buyer may be responsible for any loss in value.

We recommend using a trackable shipping method for returns to ensure your item arrives safely. Refunds will be processed once the item is received and inspected.

If you have any questions about your return, feel free to contact us.